Shipping Policy

When will I get my order?

Usually, it takes 3–7 days to fulfill an order.

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Where will my order ship from?

We work with an on-demand order fulfillment company with facilities in Latvia and Spain.

 

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

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• Check your shipping confirmation email for any mistakes in the delivery address

• Ask your local post office if they have your package

• Stop by your neighbors in case the courier left the package with them

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If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at hello@offtrackstore.com with your order number.

 

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

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How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at hello@offtrackstore.com.

 

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at hello@offtrackstore.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!